What We're Looking For :

We are currently looking for an After Sales Engineer for one of our clients, a leading technology company. Your main mission will be to provide technical support to customers after purchase, with the aim of fostering long-term relationships and driving repeat business.

Your Responsibilities :

• Respond promptly and professionally to customer and distributor inquiries, as well as technical issues, via various channels.
• Diagnose and troubleshoot technical problems related to the company's products, both on-site and remotely.
• Collaborate with internal departments to address complex technical issues and customer needs.
• Document customer interactions, technical issues, and resolutions in the CRM system.
• Contribute to the development of support resources and knowledge base articles.
• Provide product demonstrations and training sessions to customers and distributors.
• Identify opportunities for product improvement based on customer feedback.

Requirements :

• Bachelor's degree in a technical or scientific discipline.
• Over 5 years of experience in customer support or technical service.
• Strong communication skills in both Spanish and English.
• Ability to prioritize customer needs and provide satisfactory solutions.
• Willingness to travel internationally when required.

What We Offer:

• Opportunity to work with a dynamic and growing company.
• Competitive compensation package.
• Professional development and growth opportunities.
• Collaborative work environment with a focus on innovation and excellence.
• Exposure to cutting-edge technologies and global projects.